Question 1

Do I need a new phone number or have to change my current one?

Accepted Answer

No — you keep your existing business number exactly as it is. Vectros works through simple call forwarding: you tell your phone to forward only your missed calls (busy or no answer) to your dedicated AI line, and the AI texts those callers back within seconds. Calls you answer still ring straight through to you as normal. Your number on Google, your trucks, and your business cards never changes, and customers keep calling the same number they always have. Setup takes about two minutes — the portal walks you through the exact steps for your phone or carrier.

Question 2

How does the AI handle angry or frustrated callers?

Accepted Answer

The moment a message shows signs of frustration, the AI changes its approach — it drops any promotional language and focuses entirely on acknowledging the problem and moving toward a resolution. It also watches for genuine emergencies, like 'no heat,' 'flooding,' 'gas smell,' or 'no power,' and the instant it spots one it sends a text alert straight to your phone so you can react in real time. When a conversation needs a personal touch, that lead is flagged with a Handoff label in your Conversations inbox alongside the full message history, so you can follow up directly with all the context in front of you.

Question 3

How does the spam and robocall filter work?

Accepted Answer

Every incoming number is screened before the AI ever offers an appointment. If a single number tries to grab several back-to-back time slots — a classic sign of spam or abuse — the system automatically blocks further scheduling for that contact and flags the thread for review instead of letting it clog your calendar. It all happens on its own, and the flagged activity stays visible in your dashboard so nothing is hidden from you.

Question 4

How does the AI book appointments into my Google Calendar?

Accepted Answer

After you securely connect your Google Calendar in the portal, the AI can see your real availability. When a conversation reaches the point of booking, it offers the customer your genuinely open time slots, and the moment they confirm, it creates the appointment on your calendar — pre-filled with the customer's name, the service, the address, and any job notes. Your calendar and your dashboard stay in sync automatically, so you're always looking at the same up-to-date schedule.

Question 5

Can I control how the AI represents my business?

Accepted Answer

Yes. The AI writes each reply itself so responses stay fast and natural around the clock, but you're in control of what it knows and how it speaks for you. From the portal you set your business name, the services you do and don't offer, your pricing approach, your business hours, and your Google review link. Anything you save takes effect right away — no waiting, no redeploy — so the AI always reflects your current business and stays professional and on-brand in every conversation.

Question 6

What happens if a customer wants to speak to a real person?

Accepted Answer

The AI recognizes when someone wants a human — phrases like 'I want to talk to someone' or 'call me back.' When that happens it hands the conversation off to you: you get a text with the customer's name, number, what they need, and the conversation so far, and the customer is told that someone from your team will personally follow up. The lead is flagged with a Handoff label in your Conversations inbox so it's easy to spot the next time you open the portal.

Question 7

Can Vectros help me get more Google reviews?

Accepted Answer

Yes — it's built into the Pro plan. About an hour after each completed job, Vectros automatically texts that customer a warm, personalized message with your Google review link, right when their experience is freshest. Reviews are the single biggest driver of new home-service customers, and most owners simply never get around to asking — so this quietly compounds your reputation in the background while you work. You just paste your Google review link once in the portal; the AI handles the timing, the wording, and makes sure no customer is ever asked twice.

Feature	Pro	Enterprise
AI missed-call textback
Lead capture & qualification
Conversations inbox & analytics
24/7 autonomous appointment booking
Google Calendar sync
Multi-tech concurrent bookings per slot
Automatic ghost-lead follow-up
Automated reminders & review requests
Phone numbers	Up to 3	Unlimited
Custom automations built for you	—
Support	Priority	Dedicated + SLA

Every missed call is revenue walking out the door.

From missed call to booked job in minutes

Missed call detected

AI replies in seconds

Appointment locked in

Everything your business needs to stop losing leads

Instant SMS Textback

Conversational Memory

24/7 Autonomous Booking

Ghost Lead Recovery

Emergency Detection

Spam & Abuse Filtering

Automated Review Requests

1-Hour Reminders

See what your missed calls are worth

Simple, transparent pricing

Questions worth asking before you buy

Stop letting missed calls walk away.

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